Support
Find a guide, report a bug, or get personal help with Jotley.
Open or manage a support ticket
Protomota Support handles tickets for Jotley. Jotley is already selected when you follow the link.
Go to Protomota SupportSend feedback or report a bug
Use the Protomota feedback form to share an idea or tell us what went wrong. For a bug report, include:
- Your device model, operating system version and Jotley version.
- The steps to reproduce the bug.
- What you expected to happen and what actually happened.
- Screenshots or error messages, if helpful.
Please keep private notes, audio and other sensitive information out of your report.
Setup and troubleshooting
- Watch Jotley tutorials for recording, summaries, and working with notes.
- Set up or troubleshoot an MCP connection on Mac.
Frequently asked questions
Yes. Jotley includes free, unlimited transcription and AI summaries, with no subscription or usage quota. Custom templates and note organization are also free. Tips and personal technical support are optional paid purchases.
No account is required to take notes. An optional Sign in with Apple account is needed only to purchase personal technical support and access your ticket conversations.
Yes. Start talking and Jotley transcribes as you speak, and it keeps transcribing when your iPhone is locked. Built-in transcription, summaries and chat with your notes run on your device with Apple’s on-device models. Speech setup may require a one-time download from Apple. Private iCloud sync is on by default and can be turned off in Settings. Optional MCP agent access is separate and available only on Mac; a connected agent may send retrieved notes to its AI provider.
Apple Intelligence is required and must be enabled. Supported hardware: iPhone: iPhone 15 Pro or iPhone 15 Pro Max; iPhone 16 models and later; iPhone Air. iPad: iPad models with M1 or later; iPad mini with A17 Pro. Mac: Mac models with M1 or later; MacBook Neo with A18 Pro. Devices without Apple Intelligence hardware are not supported. Jotley 2.0 requires macOS, iOS or iPadOS 27 or later. Availability also depends on language and region. The signed Mac app is available on our downloads page.
Jotley supports Apple Intelligence’s 16 languages: English, Danish, Dutch, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional), Japanese, Korean, Vietnamese. On Mac, iPhone and iPad, Settings and welcome setup show only languages supported by both Apple Intelligence and on-device speech on your device. Regional variants are grouped into a single language choice. Speech assets may need a one-time download from Apple. This preference controls transcription and AI, not the app’s interface language, and does not translate existing notes.
Your transcripts, summaries and notes are stored on your device. Private iCloud sync is on by default and can be turned off in Settings. It syncs notes, transcripts and summaries through your Apple Account. Jotley does not upload your content to its servers. If you enable MCP access on Mac, connected agents can retrieve your open library and may send content to their AI provider or retain copies under their own policies.
Enable optional MCP access in Settings → Integrations → MCP to connect a compatible agent on the same Mac. Read only lets it find and read notes. Read & write also lets it create, edit, duplicate and permanently delete notes, such as turning a meeting summary into a checklist. Access covers the open library, including iCloud-synced notes. It is off by default and is not available on iPhone or iPad. Keep Jotley open, and turn access off or rotate the token to revoke access. Connected agents may send retrieved content to their AI provider; revoking access does not delete copies they already received.
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